Mcs-015 Syllabus

Syllabus

BLOCK 1: Skills Needed at the Work Place - I

Unit 1: The Process of Communication
• Introduction: What is Communication?
• The Process of Communication
• Barriers to Communication
• Different Types of Communication
• Written vs. Oral Communication
• Different Types of Face-to-Face Interactions
• Characteristics and Conventions of Conversation
• Conversational Problems of Second/Foreign Language Users
• Difference between Conversation and Other Speech Events
Unit 2: Telephone Techniques
• Warm Up
• Speaking and Listening: Commonly Used Phrases in Telephone Conversations
• Reading: Conference Calls
• Vocabulary
• Writing and Listening: Leaving a Message
• Grammar and Usage: The Perfect Tenses
• Pronunciation: Contracted Forms
Unit 3: Job Applications and Interviews
• Warm up
• Reading
• Vocabulary: Apply for a Job
• Curriculum Vitae
• Language Focus: Some Useful Words
• Study Skills: Preparing for an Interview
• Listening
• Speaking
• Writing
Unit 4: Group Discussions
• Reading
• Writing Skills
• Listening: How to be Successful in a Group Discussion
• Study Skills
• Language Focus
• Vocabulary
• Speaking
• Grammar: Connectives
• Pronunciation
Unit 5: Managing Organisational Structure
• Warm Up: Ability to Influence and Lead
• Reading: The Role of a Manager
• Vocabulary: Leadership
• Speaking and Listening
• Language Focus: Degree of Probability
• Grammar: Modals
• Writing: Reports
• Pronunciation
Unit 6: Meetings
• Reading: A Successful Meeting
• Speaking: One to One Meetings
• Language Focus: Opening, Middle and Close
• Study Skills: Editing
• Listening: Criteria for Successful Meetings
• Vocabulary
• Grammar: Reporting Verbs
• Writing: Memos
• Pronunciation: Stress According to Part of Speech
Unit 7: Taking Notes and Preparing
Minutes
• Taking Notes
o The Note-taking Skill: The Essential Components
o The Note-taking Skill: An Example
• Preparing Minutes
o Format of Minutes
o Language and Style of Minutes
• Grammar: Using the Passive Voice
Unit 8: Presentation Skills – I
• Reading: Presentation Skills
• Grammar: Verbs often Required in Presentations
• Language Focus
• Listening: Importance of Body Language in Presentations
• Speaking: Preparing an Outline of a Presentation
• Pronunciation
Unit 9: Presentation Skills – II
• Reading: Structure of Presentation
• Study Skills: Visual Aids
• Ending the Presentation
• Language Focus: Talking about Increase and Decrease
• Grammar: Prepositions
• Listening: Podium Panic
• Speaking
• Pronunciation: Emphasizing the Important Words in Context
Unit 10: Negotiation Skills
• Language Focus: Idiomatic Expressions
• Study Skills: Process of Negotiations
• Grammar: Phrasal Verbs
• Listening: Effective Negotiations
• Speaking
• Writing


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